Cancellation Policy and Return Policy
Right of Withdrawal
1. Right of Withdrawal for Consumers
As a consumer, you have the right to withdraw from this contract within 14 days without providing any reason.
The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us (NecroForge, Thomas Gloning, Im Lachfeld 3, 73495 Stödtlen, Germany, Email: contact@necroforge.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form, but it is not mandatory.
2. Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (except for additional costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us), without delay and at the latest within 14 days from the day on which we received your notice of withdrawal.
We will carry out the refund using the same payment method you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged fees for this refund.
We may withhold the refund until we have received the goods back or you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us without delay and in any case no later than 14 days from the day you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the period of 14 days has expired.
3. Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for whose manufacture an individual choice or specification by the consumer is decisive or that are clearly tailored to the personal needs of the consumer.
Return Policy
1. Conditions for Returns
In addition to the statutory right of withdrawal, we offer a voluntary return policy. Within 14 days of receiving the goods, you may return items provided they are in undamaged and unused condition.
2. Return Procedure
Please contact us in advance via email at contact@necroforge.de to announce the return. We will provide you with all the necessary information regarding the return process. The goods must be carefully packaged to prevent damage during transport.
3. Refund
After receiving and inspecting the returned goods, we will refund the purchase price to the original payment method used. The refund will be issued no later than 14 days after the goods are received.
4. Return Shipping Costs
The customer bears the cost of return shipping unless the goods are defective or do not match the description.
Model Withdrawal Form
If you wish to withdraw from the contract, please fill out this form and send it back to:
Thomas Gloning
NecroForge
Im Lachfeld 3
73495 Stödtlen
Germany
Email: contact@necroforge.de
Model Withdrawal Form Template
I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods (*):
Ordered on (XX.XX.XXXX) / received on (XX.XX.XXXX):
Name of consumer(s):
Address of consumer(s):
Date:
Signature of consumer(s) (only if this form is notified on paper):
(*) Delete as appropriate.